(Left to Right Kevin Blaze, House Committee Chairperson, Ryan Smith, MLA ,
Sue McDermott, House Manager)

Ryan Smith, MLA, Minister for Environment & Climate Change and Minister for Youth Affairs, State Member for Warrandyte, visited North Ringwood Community House today to present us with our Certificate of Acknowledgement for our successful reciept of a grant from the Adult Community and Further Education Board (ACFE) and Innovation Fund.  (Round 4)

The Project ‘e-learning for flexible delivery of disability training’ will enable us to develop a course that can be delivered to workers in the industry so that they can access training flexibly and remotely.

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The House provides a broad range of educational & support services.
We have identified the following key values as central to the way we conduct our operations:

Service to the Community:
committed to understanding and responding to the needs of the local community,

Impartial:
accessible to individuals in need regardless of background or personal circumstances,

Respectful:
in the way that staff, tutors, volunteers and patrons work together,

Encouraging:
give support and encouragement in a friendly environment.

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Quality indicators Report 2012 students

QI Registering body report for 2011 students

‘Competency completions, in this case, are a measure of volume’.

Competency-completions

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Policy:
North Ringwood Community House Inc will maintain a fair and equitable refund policy. This policy will adhere to the funding guidelines for Government funded training.

 Policy: Government Funded Course Refunds

• If a student notifies NRCHI.  in writing that they are withdrawing from a course at any time up to 4 weeks after commencement, NRCHI will keep the minimum tuition fee but we will refund any tuition fees above the minimum, and all other fees. 
• If the course is cancelled at any time during a person’s enrolment, a full refund of the tuition fee applies, along with the appropriate portion of any student services & amenities fees & other fees.
• If a student notifies NRCHI.  in writing that they are withdrawing from a course more than 4 weeks after commencement of a course, NRCHI will keep the minimum tuition fee.  The appropriate portion of the balance of the tuition fee along with any student services & amenities fees & other fees will be refunded.
• Refunds will be processed by the book-keeper within two weeks of receipt of the application. A non-refundable $15 administration fee will be deducted. 

 Implementation

 When a written notice of withdrawal is received:

•  The Student Course Enrolment Form will be marked that a refund is being processed.  The withdrawal form will be filed with the student records.
• Administrative staff will calculate the refund amount and a Request for Refund Form will be completed. 
• Vettrak records will be updated to reflect that the student has withdrawn & a refund has been recorded.
• The refund will then be checked & processed by the bookkeeper, who will issue the refund.
• All refunds will be issued by cheque or credit card if applicable.

 Policy: General Adult Education Courses

 Cancellation by Student

 A Refund of Class Fees is given when –

• The student gives at least one weeks notice of cancellation.  A non-refundable $15 administration fee will be deducted. 
• No refunds will be issued if the student cancels within the week prior to or after the course commences.

 Cancellation by the North Ringwood Community House Inc

•  A full refund will be issued if the Community House has cancelled the course.

 Implementation

 When a notice of cancellation is received –

• The Student Course Enrolment Form will be marked that a refund is being processed. 
• A Request for Refund Form will be completed. 
• Vettrak records will be updated to reflect that the student has withdrawn & a refund has been recorded.
• A copy of the enrolment form showing details of original payment & receipt number will be attached.  The request for Refund form covers details of course enrolled, reason for cancellation & total amount of refund due. 
• The refund will then be processed by the bookkeeper, who will issue the refund.
• All refunds will be issued by cheque or credit card if applicable.

 Policy: Crèche

• Parents may book and pay on a daily basis for the crèche.
• Parents who pay by the term to receive the 10% discount will not be eligible for a credit or refund due to cancellation by the parent or failure to take up the position.

Cancellation by the North Ringwood Community House Inc

•  A full refund or credit will be issued if the Community House cancels a crèche session.

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7-2-2012 VRQA Guidelines Audit

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